Terms of Service

These Terms of Service (the "Terms") are a binding agreement between DétenteIQ LLC, a Florida limited liability company ("DétenteIQ," "we," "us," or "our"), and the law firm or other organization that subscribes to or uses the Service ("Customer," "your firm," or "you"). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your firm and represent that you are authorized to do so.

1Agreement to these Terms

These Terms, together with any order, plan selection, or written agreement referencing them, and our Privacy Policy, form the entire agreement between the parties regarding the Service. If you use the Service under a separate signed master agreement with us, that agreement controls where it conflicts with these Terms.

2Definitions

• Service — the DétenteIQ negotiation- and mediation-intelligence software, websites, and related services we make available.
• Authorized User — an individual your firm's administrator invites and permits to use the Service (e.g., an attorney, adjuster, or staff member).
• Attorney Seat — a licensed seat consumed by an Authorized User with the "admin" or "attorney" role. Adjuster and staff roles do not consume a seat.
• Customer Data — the matter, party, valuation, settlement, and other content your firm submits to or generates in the Service.

3The Service & license

Subject to these Terms and payment of applicable fees, we grant your firm a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your firm's internal business purposes. The Service is provided as software-as-a-service; some data may also be stored locally in your browser. We reserve all rights not expressly granted.

Decision-support only. The Service provides analysis, estimates, ranges, and suggestions to support your professional judgment. It does not provide legal advice and is not a substitute for the independent judgment of a licensed attorney. See Section 10.

4Accounts & firm workspaces

Your firm receives a private workspace (typically at yourfirm.detenteiq.com). Your administrator manages Authorized Users, roles, and access. You are responsible for: (a) the accuracy of registration information; (b) maintaining the confidentiality of credentials; (c) all activity under your firm's accounts; and (d) ensuring your Authorized Users comply with these Terms. Notify us promptly of any unauthorized use. You must be at least 18 years old and using the Service for professional purposes.

5Free trial

We may offer a free trial (currently 45 days). During the trial the Service is provided as is without warranty. Unless you subscribe to a paid plan before the trial ends, your access to paid features ends, and Customer Data is handled under the retention policy in Section 8. We may modify or discontinue trials at any time.

6Fees, seats & billing

• Plans. Paid plans are licensed by number of Attorney Seats, billed monthly or annually as selected at checkout. Adjuster and staff users are included at no additional seat charge.
• Payment. Payments are processed by our payment processor (Stripe). By subscribing you authorize recurring charges to your payment method for the plan and period selected, plus applicable taxes.
• Auto-renewal. Subscriptions renew automatically for successive periods unless cancelled before the end of the then-current period. You may cancel at any time; cancellation takes effect at the end of the current paid period.
• Seat changes & overage. Adding Authorized Users beyond your plan's seat count requires upgrading your plan. You may not downgrade below the number of seats in use.
• Non-payment. If a charge fails, we may retry and, after a grace period, suspend access as described in Section 18.
• Taxes & refunds. Fees are exclusive of taxes, which are your responsibility. Except where required by law, fees are non-refundable.

7Customer Data & ownership

Your firm owns its Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service, and as otherwise permitted in the Privacy Policy. As between the parties, your firm is responsible for the accuracy and legality of Customer Data and for having the rights necessary to submit it.

Aggregated & de-identified data. We may create de-identified and aggregated statistics from use of the Service to operate, secure, and improve it. Contribution of de-identified settlement records to any cross-firm benchmark pool is optional and off unless your firm opts in. De-identified data does not identify your firm, its clients, or any matter, and we do not sell Customer Data.

8Data retention & deletion

If your firm does not maintain a paid subscription — for example, a trial ends without conversion, or a subscription is cancelled — we retain your firm's server-stored Customer Data for 60 days and then permanently delete it. During that window you may reactivate to retain your data, or request an export. Deletion is irreversible except to the extent data persists in routine encrypted backups for their limited retention cycle. Data held only in your browser remains under your control on your device. You acknowledge this policy at sign-up.

9Acceptable use

You will not, and will not permit anyone to: (a) share login credentials or exceed your licensed seats; (b) resell, sublicense, or provide the Service to third parties as a service bureau; (c) reverse engineer or attempt to derive source code except as permitted by law; (d) upload unlawful, infringing, or malicious content; (e) probe, scan, or breach security or attempt to access another firm's data; (f) use the Service to violate any law or professional rule; or (g) use the Service to build a competing product. We may investigate suspected violations and cooperate with authorities.

10Professional responsibility & no legal advice

The Service is a tool for licensed legal professionals. Outputs — including valuations, ranges, benchmarks, game plans, and coaching — are informational and probabilistic, are generated in part from your firm's own data and from models that may be imperfect, and do not constitute legal advice, a guarantee of any outcome, or a recommendation to accept or reject any settlement. You remain solely responsible for all professional judgments, client communications, and compliance with the applicable Rules of Professional Conduct, including your independent duties of competence, confidentiality, and communication with clients. You are responsible for determining whether and how to use the Service consistent with those duties.

11Confidentiality

Each party may access the other's confidential information. Each party will use the other's confidential information only to perform under these Terms and protect it with reasonable care. We treat Customer Data as your firm's confidential information. We understand mediation and settlement communications are confidential under the law of many jurisdictions and design the Service accordingly; you are responsible for ensuring your use complies with any protective order, mediation confidentiality rule, or agreement applicable to your matters.

12Security

We maintain administrative, technical, and physical safeguards designed to protect Customer Data, described on our Security page, including encryption in transit and at rest, strict tenant isolation, and an optional end-to-end (zero-knowledge) encryption mode in which your firm holds the key and we cannot access your matter contents. No method of transmission or storage is perfectly secure, and you are responsible for configuring access within your firm appropriately.

13Third-party services & AI features

The Service relies on third-party providers (for example, cloud hosting, payment processing, email delivery, and error monitoring) listed in our Privacy Policy. Optional AI-assistant features may transmit the specific text you submit for a given request to an AI provider at the time of that request; these features can be disabled firm-wide, and firms using end-to-end encryption do not use the built-in AI unless they opt in. Your use of any integrated third-party service may be subject to that provider's terms.

14Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ESTIMATE, RANGE, OR PREDICTION WILL BE ACCURATE.

15Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOUR FIRM PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16Indemnification

You will defend, indemnify, and hold harmless DétenteIQ from third-party claims arising out of (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law or professional rules, or (c) a dispute between your firm and its clients or opposing parties. We will provide prompt notice of any claim and reasonable cooperation.

17Term & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within thirty (30) days of notice. You may stop using the Service and cancel at any time. On termination, your right to access the Service ends and Customer Data is handled under Section 8. Sections that by their nature should survive (including 7, 8, 10, 11, and 14–21) survive termination.

18Suspension

We may suspend access, in whole or in part, if (a) payment is past due after a grace period, (b) we reasonably believe the Service is being used in violation of these Terms or in a way that threatens the security or integrity of the Service or other firms, or (c) required by law. We will use reasonable efforts to notify you and restore access once the cause is resolved.

19Changes to the Service or Terms

We may modify the Service over time. We may update these Terms; if we make material changes we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or notifying your administrator). Your continued use after the changes take effect constitutes acceptance.

20Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction and venue of the state and federal courts located in or serving Sarasota County, Florida, and waive any objection to that venue. The Service is offered from the United States and intended for use by firms in the United States.

21General

Assignment. You may not assign these Terms without our consent, except to a successor of your firm's business; we may assign to an affiliate or in connection with a merger or sale. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. Severability. If any provision is unenforceable, the rest remains in effect. No waiver. Failure to enforce a provision is not a waiver. Notices. We may give notice by email or in-product; legal notices to us must be sent to the address in Section 22. Independent contractors. The parties are independent contractors; these Terms create no partnership or agency.

22Contact

DétenteIQ LLC · hello@detenteiq.com · (941) 800-1923 · 2958 Alcazar Terrace, North Port, Florida