Privacy Policy

This Privacy Policy explains how DétenteIQ LLC ("DétenteIQ," "we," "us") handles information in connection with our negotiation- and mediation-intelligence software and websites (the "Service"). It supplements our Terms of Service.

1Our role: controller vs. processor

For the matter content your firm submits (parties, damages, valuations, settlements, notes — "Customer Data"), your firm is the controller and we act as a processor on your firm's behalf and instructions. For account, billing, and usage information we describe below, we act as the controller. If you are an individual whose information appears in a firm's Customer Data, please contact that firm; we process it under their direction.

2Information we collect

You or your firm provide

• Account & workspace: firm name, workspace address, administrator name, work email, a hashed password, and user roles.
• Customer Data: the matter, party, valuation, settlement, mediator, and opposing-counsel information your firm enters or generates. (With end-to-end encryption enabled, this is encrypted so that we cannot read it — see Section 5.)
• Support & feedback: messages you send us. In-product issue reports attach only technical diagnostics (screen, app version, browser, recent errors) — never matter contents.

Collected automatically

• Log & security data: IP address, browser/user-agent, and sign-in events. We record successful logins (time, IP, user-agent) to detect credential sharing and protect accounts. We do not use session-replay.
• Usage data: de-identified, aggregate feature-usage events used to operate and improve the Service.
• Cookies: a single, strictly necessary HttpOnly session cookie for authentication. We do not use advertising or cross-site tracking cookies. See Section 9.

From payment processing

• Payments are handled by Stripe. We receive your subscription status and Stripe customer/subscription identifiers; we do not receive or store full payment-card numbers.

3How we use information

• Provide, maintain, secure, and support the Service and your firm's workspace.
• Authenticate users, enforce seat limits, and detect fraud, abuse, or credential sharing.
• Process subscriptions, billing, and renewals.
• Generate the analyses, valuations, benchmarks, and coaching the Service provides, using your firm's own data.
• Communicate with you about your account, security, trials, and service changes.
• Improve the Service using de-identified and aggregated data.
• Comply with law and enforce our Terms.

We do not sell personal information, and we do not use Customer Data to train third-party AI models.

4Legal bases

Where applicable law requires a legal basis, we rely on performance of our contract with your firm, our legitimate interests in operating and securing the Service, your consent (for example, opt-in benchmark contribution), and compliance with legal obligations.

5Encryption & the zero-knowledge option

Customer Data is encrypted in transit and at rest. Your firm may enable an end-to-end (zero-knowledge) mode in which matter contents are encrypted with a key only your firm holds; in that mode we cannot read your matter contents, and neither DétenteIQ nor a third party has a backdoor. See our Security page for details.

6De-identified & aggregated data; benchmark sharing

We create de-identified, aggregated statistics to operate and improve the Service. Your firm may optionally contribute de-identified settlement records to a cross-firm benchmark pool; this is off unless your firm opts in, and contributed records do not identify your firm, its clients, or any matter. You can stop contributing at any time.

7AI-assistant features

Optional AI features (for example, drafting a game plan or answering a question) transmit the specific text you submit for that request to an AI provider (Anthropic) at the time of the request, solely to generate a response. These features can be disabled firm-wide. Firms using end-to-end encryption do not use the built-in AI unless they explicitly opt in for a given request. AI outputs are informational and are not legal advice.

8How we share information

We share information only with service providers that help us run the Service, under contracts that limit their use of the data, and as required by law or to protect rights and safety. We do not sell data. Our current service providers include:

We may also disclose information in connection with a merger, acquisition, or sale of assets, subject to this Policy.

9Cookies

We use one strictly necessary, HttpOnly session cookie to keep you signed in. It is not readable by JavaScript and is not used for advertising or cross-site tracking. Because it is essential to the Service, it is not subject to opt-out; blocking it will prevent sign-in.

10Data retention & deletion

We retain account and Customer Data for as long as your firm maintains an active subscription. If your firm stops subscribing (a trial ends without conversion, or a subscription is cancelled), we retain your firm's server-stored data for 60 days and then permanently delete it; your firm can reactivate or request an export during that window. Deleted data may persist briefly in routine encrypted backups until those backups age out. Data held only in your browser stays on your device under your control.

11Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, strict tenant isolation, access controls, encrypted off-site backups, and monitoring. See the Security page. No system is perfectly secure.

12Your choices & rights

Your firm's administrators can add or remove users, reset passwords, adjust access, export data, and request deletion. Depending on your jurisdiction, individuals may have rights to access, correct, delete, or port personal information, or to object to certain processing. Because much personal information sits within a firm's Customer Data, we will generally refer individual requests to the controlling firm and assist that firm in responding. To exercise a right or ask a question, contact us at the address in Section 16. We will not discriminate against you for exercising these rights.

13Children

The Service is intended for legal professionals and is not directed to children under 18, and we do not knowingly collect information from them.

14Where data is processed

The Service is operated from and its data is stored in the United States and is intended for firms in the United States. If you access it from outside the United States, you understand your information will be processed in the United States.

15Changes to this Policy

We may update this Policy. If we make material changes, we will provide reasonable notice (for example, by posting the updated Policy with a new effective date or notifying your administrator). Your continued use after the changes take effect constitutes acceptance.

16Contact

DétenteIQ LLC · hello@detenteiq.com · (941) 800-1923 · 2958 Alcazar Terrace, North Port, Florida